Charles Engelke's Blog

December 16, 2009

Hooray for FedEx! (Boo for me.)

Filed under: Uncategorized — Charles Engelke @ 10:09 pm

I was being so efficient.  I had to ship a defective monitor back to the manufacturer and get a suit altered, and do them both today to meet deadlines.  Last night, I folded the suit on top of the monitor box so I wouldn’t forget either of them.  This morning I left the monitor at our front desk where FedEx picked it up, and after work I went to the tailor.  Where I tried on the suit.

Or tried to try it on.  I had the jacket, but not the pants.

Where were the pants?  I finally figured it out.  I must have packed them with the monitor and shipped them off to Philips electronics.

Yes, I am an idiot.

But FedEx saved the day.  I called their 800 number, and they got on the phone with the local depot that was processing the box at the start of its journey.  They found the box, pulled it into their office, and waited for me to come by, open it, and get my pants.  Then they resealed the box and sent it on its way.

They were incredibly helpful and cheerful, and acted like this was no big deal.  But they went way out of their way for me when they didn’t have to.  I’m really impressed, and I’m not going to forget.  FedEx is getting my shipping business, such as it is, from now on.


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